Emergency
Walk-In Freezer Not Freezing
A freezer that isn't hitting 0°F puts your entire frozen inventory at risk. This is typically a compressor, refrigerant, or evaporator coil issue.
How fast can we respond?
Standard request
Within 40h
Submit a request today, we coordinate a vetted provider and confirm your slot.
Request serviceBoh coverage
Zero effort
On coverage, this service is scheduled automatically — before it becomes a problem.
See coverage plansWhat to do
Call a refrigeration technician immediately and do not wait to see if the temperature recovers on its own. While waiting for service, check whether the condenser coils are visibly dirty or blocked and confirm the condenser fan is running, but do not attempt to diagnose refrigerant issues yourself. Begin moving critical inventory to backup cold storage if available, and document current temperatures with a calibrated thermometer for both your records and any insurance or health department communication.
What's causing it
The most common cause is compressor failure, either from worn components, electrical issues, or overheating due to poor ventilation around the condenser unit. Refrigerant leaks are also frequent, often developing at fittings, coil joints, or the service valve, and will prevent the system from reaching target temperature even if the compressor runs. A heavily iced-over evaporator coil blocks airflow and heat exchange, which typically results from a failed defrost cycle or a faulty defrost timer. Dirty condenser coils, a malfunctioning condenser fan motor, or a failing thermostat or temperature controller can also cause the unit to run continuously without reaching 0°F.
What happens if you wait
A walk-in freezer that cannot hold 0°F puts your entire frozen inventory at immediate risk of spoilage, which can mean thousands of dollars in product loss within hours. Any frozen proteins, seafood, or prepared items that rise above safe holding temperatures must be discarded under LA County health code, and a failed freezer discovered during an inspection will trigger a violation requiring documented correction. If the unit is holding a large stock before a busy service period, the financial and operational impact compounds quickly.
LA County health code requires frozen food to be held at 0°F or below, and a unit failing to meet this standard is subject to immediate violation and may result in a hold order on affected inventory.
How Boh handles it
Boh dispatches a vetted, licensed provider to your location. Every visit is documented — before and after photos, service report, compliance certificate if applicable. You never chase a vendor.
Primary service
Restaurant Refrigeration Maintenance
Need immediate repair?
Boh dispatches same-day for walk-in freezer not freezing-related repairs.
Not sure where to start?
Tell us what's happening and we'll route you to the right provider.