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Emergency

Walk-In Cooler Not Holding Temperature

A walk-in that can't maintain 41°F or below is a food safety emergency. Common causes include a failing compressor, refrigerant leak, or damaged door gaskets.

How fast can we respond?

Emergency

Same day

Kitchen shutdown risk or safety issue? We dispatch today.

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Standard request

Within 40h

Submit a request today, we coordinate a vetted provider and confirm your slot.

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Boh coverage

Zero effort

On coverage, this service is scheduled automatically — before it becomes a problem.

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What to do

Stop adding warm product to the unit and begin moving perishables to backup refrigeration or packed ice immediately to protect your inventory while you wait for service. Document the current temperature with a calibrated thermometer and note the time the problem was discovered. Contact Boh now to dispatch a vetted commercial refrigeration technician for emergency response.

What's causing it

The most common cause is a failing or failed compressor, which loses the ability to circulate refrigerant and maintain cooling capacity under load. Refrigerant leaks reduce system pressure and drop cooling efficiency, often gradually until the unit can no longer recover. Damaged or worn door gaskets allow warm ambient air to infiltrate continuously, forcing the system to work harder and eventually fall behind. Condenser coils clogged with grease and dust are also a frequent culprit in commercial kitchens, as restricted airflow causes the system to overheat and short-cycle.

What happens if you wait

Any food held above 41°F for more than four hours enters the temperature danger zone and must be discarded under California Retail Food Code standards. A full walk-in of product can represent thousands of dollars in loss within a single service period. An LA County health inspector finding ambient temperatures above 41°F during a visit will issue a major violation and can require immediate corrective action or closure of the unit.

Compliance risk

Under the California Retail Food Code (CalCode) Section 113996, potentially hazardous foods must be held at 41°F or below, and failure to maintain this standard is a major violation subject to immediate correction during LA County Department of Public Health inspections.

refrigerationwalk-intemperaturefood safetyemergency

How Boh handles it

Boh dispatches a vetted, licensed provider to your location. Every visit is documented — before and after photos, service report, compliance certificate if applicable. You never chase a vendor.

Need immediate repair?

Boh dispatches same-day for walk-in cooler not holding temperature-related repairs.

Not sure where to start?

Tell us what's happening and we'll route you to the right provider.