Equipment Repair (Diagnosis)
Downtime in a commercial kitchen costs money. When equipment fails, Boh dispatches the right technician to your location, confirmed within hours and faster for urgent requests. The technician assesses the issue on site and submits a full repair quote for your approval before any work begins. No surprise invoices, no guesswork.
How it works
Step 1
Book and pay deposit
Pay the full $180 diagnosis fee today. Takes under 2 minutes.
Step 2
Boh dispatches
A licensed contractor is assigned and scheduling confirmed within hours, faster for urgent requests.
Step 3
Service and docs
Technician completes the on-site assessment and submits a full repair quote for your approval.
The $180 diagnosis fee is credited toward the repair if a quote is approved within 14 days for the same issue and equipment at the same location.
Good to know
- •If replacement is more cost-effective than repair, we will let you know.
- •Any repair discovered on site will be quoted for your approval before work begins.
- •Boh dispatches as fast as possible. Response times may vary on weekends and holidays.
Cancellation and rescheduling policy
- Free rescheduling when requested at least 24 hours before your appointment.
- $150 cancellation fee for cancellations or changes made less than 24 hours before the appointment.
- $300 no-show fee if a technician arrives on site and cannot perform the service due to access or readiness issues.
Included
- ✓Technician dispatched to assess one equipment issue on one unit at one location.
- ✓On-site diagnosis report completed or walkthrough video uploaded covering: the problem, the fix plan, parts needed, maintenance recommendations, and estimated repair time.
- ✓Full repair quote submitted for your approval before any work begins.
- ✓If parts are required, Boh confirms lead times and schedules a return visit after approval.
Delivered after every visit
Need another service? On-demand Kitchen Services →